Cancellation & Refund Policy
Understanding refunds, cancellation windows, and platform protection policies for culture experiences.
Standard Cancellation Tier
Up to 48 Hours Before Start:
Travelers can cancel and receive a 100% full refund (including platform service fees).
24 to 48 Hours Before Start:
Travelers receive a 50% refund. The remaining 50% is split, with 40% released as partial compensation to the host, and 10% kept as a platform booking operations fee.
Less than 24 Hours Before Start / No-Show:
No refund is provided. The host receives their full 90% payout share, and Folkira retains the 10% commission.
What happens if a Host cancels?
If a host cancels an experience due to unforeseen family emergencies, weather conditions, or local strikes, the traveler will automatically receive a 100% full refund. Hosts who cancel repeatedly without valid reasons may face profile suspension.